Privacy Policy

This Privacy Policy explains how Candid Frames processes personal information in connection with its website and photography services for small brands. It applies to inquiries, bookings, planning, production, proof review, file delivery, and related communications.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Contact Details

Email contact

help@officecushionwalk.click

Telephone contact

+27 71 710 1968

Postal address

568 Marine Drive, Brighton Beach, Bluff, 4052

Privacy contact

01 · Collection

Data We Collect

We may process contact details, booking and project information, communication records, payment-related records, image selection preferences, and technical data such as device, browser, and usage information. Where relevant to a project, we may also process product descriptions, shot lists, delivery instructions, and business usage notes provided by clients.

The categories collected depend on whether a person makes an inquiry, books a session, or reviews delivered files.

02 · Sources

How We Collect Data

We collect personal data when users complete a contact form, send an email, call, arrange a planning discussion, share reference material, approve a shot list, or participate in the proof gallery process. We may also receive data from payment processing, file delivery, and basic analytics or security tools used on the site.

Information is gathered from direct submissions, booking steps, and normal website operation.

03 · Cookies

Cookies We Use

The site may use essential cookies to support page functions, security, and form handling. It may also use performance cookies to understand how pages are used and preference cookies to remember limited settings. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational and analytical purposes that support the website.

04 · Controls

Cookie Controls

We use standard cookie controls for essential site operation, performance measurement, and limited preference handling. Users can manage cookies through their browser settings and, where available, through on-site controls. Disabling some cookies may reduce functionality or affect how the site remembers choices.

Browser settings can usually be used to block or remove cookies, although some site functions may be affected.

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. They may also object to certain processing or ask for limits on use in appropriate circumstances. Some requests may be declined where the law requires us to keep the information or where the request would affect legitimate business records.

Available rights may depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, provide enough detail for us to identify the relevant record and understand the request. We may ask for additional information before acting on it. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.

Requests are reviewed after identity and scope are reasonably verified.

Data Retention

Retention of Data

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or security requirements. When data is no longer required, we delete it or de-identify it where appropriate. Retention periods may differ depending on the type of record and the purpose for which it was collected.

Records are kept only for as long as needed for the relevant project, administration, or legal duty.

Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are material, we will take reasonable steps to make the revised version available and indicate that it has been updated. Continued use of the website after an update means the revised notice applies to the extent permitted by law.

The notice may be revised when our practices, services, or legal obligations change.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess project requirements, prepare quotes, plan sessions, manage bookings, coordinate product delivery or return, produce and review images, deliver edited files, handle billing and administration, maintain records, secure the website, and meet legal obligations. We may also use limited technical data to improve site performance and understand basic usage patterns.

Processing is limited to the ordinary running of the website and the delivery of photography services.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, file delivery, analytics, or other operational functions. We may also share project information with contractors or production partners involved in delivering a booked service. These parties are expected to use the information only for the services they provide and to handle it with appropriate confidentiality.

Operational partners receive only the information needed for the task they perform.

03 · Legal basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, lawful requests, court processes, or regulatory requirements. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, clients, or others.

Disclosure may be required for compliance, dispute handling, or protection of rights.